Mobile Portal window not updating
I made some changes to the mobile portal incident window.The old window is still showing on all our mobile devices.I've done IIS reset multiple times and cleared the local caches in the devices but...
View ArticleCreate Incident
When creating a new incident from mobile portal, how can I quickly get the correct customer/user or Config item?We have 585 customers, 7542 users and 27960 Config Items so scrolling through all the...
View ArticleMobile Portal caching in Windows Server 2008 R2
Hi I'm having problems with the caching on Win2k8 R2. It's the same problem I've seen before as described here with Blackberrys caching the last visited page...
View ArticleMobile Web desk on a Blackberry
Hello, Does anyone know of a document regarding Mobile Web desk for Blackberry's? We are thinking of upgrading to version 7.5 but would be interested in seeing how mobile web desk is displayed on...
View Article"Input string was not in a correct format" error (mobile only)
Hi all, I've finally turned on the Mobile Access (7.5) portal for testing and running into an error when attempting to open (review) an incident ticket. (Tested on iPhone as well as computer...
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Mobile Web Desk 7.5 OS version issues with Blackberry
Hi Has anyone had success with gettting the mobile web desk to work on a Blackberry with version 5 OS installed. The manual doesn't say it's version dependent but I can't open a call, get a frozen 'egg...
View ArticleError when logging into mobile portal
I receive the following error when trying to log into mobile portal. I just setup mobile portal and am not really familier with it. I'm sure i'm missing something simple in the setup. Thanks in...
View ArticleWebdesk - Problem with dashboards on ipad
I have a welcome screen which is a dashboard with three queries on it displaying three work list that sit under each other. On the iPAd I cannot scroll through the calls in the dashboard queries, it...
View ArticleLinks to Mobile Service Desk in notification emails
I have a link on the bottom of our assignment notification emails that directs anaylsts to webdesk and the incident/request that has been assigned to them. This have been achieved using the process...
View ArticleMobile working. Barcode scanning and signature capture
Hi All Just wondered if anyone has done this kind of thing on an ipad or ipad mini using webaccess (webdesk or mobile webaccess) THinking about signing for delivery and scanning hardware\kit barcodes...
View ArticleCopy Settings
The copy settings don't appear to work on mobile portal windows. Is this a known issue?Also does anybody know if the window manager/designer issue has been fixed on 7.3?
View ArticleQuery criteria - prompt user
I created a query with the incident reference number prompted as a criteria. The query works correctly via console and appears on the mobile device. When a technician enters a reference number on the...
View ArticleMobile Portal window not updating
I made some changes to the mobile portal incident window.The old window is still showing on all our mobile devices.I've done IIS reset multiple times and cleared the local caches in the devices but...
View ArticleCreate Incident
When creating a new incident from mobile portal, how can I quickly get the correct customer/user or Config item?We have 585 customers, 7542 users and 27960 Config Items so scrolling through all the...
View ArticleMobile Portal caching in Windows Server 2008 R2
Hi I'm having problems with the caching on Win2k8 R2. It's the same problem I've seen before as described here with Blackberrys caching the last visited page...
View ArticleMobile Web desk on a Blackberry
Hello, Does anyone know of a document regarding Mobile Web desk for Blackberry's? We are thinking of upgrading to version 7.5 but would be interested in seeing how mobile web desk is displayed on...
View Article"Input string was not in a correct format" error (mobile only)
Hi all, I've finally turned on the Mobile Access (7.5) portal for testing and running into an error when attempting to open (review) an incident ticket. (Tested on iPhone as well as computer...
View ArticleError when logging into mobile portal
I receive the following error when trying to log into mobile portal. I just setup mobile portal and am not really familier with it. I'm sure i'm missing something simple in the setup. Thanks in...
View ArticleWebdesk - Problem with dashboards on ipad
I have a welcome screen which is a dashboard with three queries on it displaying three work list that sit under each other. On the iPAd I cannot scroll through the calls in the dashboard queries, it...
View Article
